Communicating with Triangle Transit and the Region
Triangle Transit provides a vital service to the residents of the Triangle. As a result, the media have a keen interest in us and our services. Representatives from the Communications and Public Affairs Office assist the media by providing information about Triangle Transit and its operations.
All requests for information, interviews or photographic/digital images should be made in advance to the Communications Office at (919) 485-7434. We will make every attempt to provide the information, spokesperson or photographic/digital image within your deadline.
If you want to film, photograph, or interview customers on Triangle Transit property, you should make your request in advance through the Communications Office.
If you are on Triangle Transit property without permission, you may be asked to leave.
Triangle Transit recognizes and uses social media such as Blogs, Twitter, and Facebook as increasingly important channels of communication and a means of notifying our community. We want to ensure that our customers receive accurate information in a timely manner via these channels. If you are the author of a blog and have questions about Triangle Transit please make your request to us along with your name, email address, phone number, blog affiliation and blog url.
All formal document requests should be made to the Communications Office. If there is not a digital copy of the document available, Triangle Transit may assess a charge of $.08 per page. NC General Statutes will be the guide for Triangle Transit replying to information requests.
While on Triangle Transit Property
If you are on Triangle Transit property for an interview or to review requested information, a staffer will meet you at the location and assist you during your visit. For your safety and security, please stay with your assigned representative while on our property.
Any additional requests or questions while you are with us should be addressed to the representative assigned by Communications.
When filming (live or taped), taking a still photograph, or conducting interviews while on Triangle Transit property, please allow our passengers to enter/leave buses, shuttles, vanpools and transfer areas without obstruction. Please do not block or restrict the movement of our bus, shuttle, vanpool or paratransit customers. If a rider declines your interview or photo request, please respect the customer’s wishes.
It is our policy to share confirmed information on serious incidents with the media as soon as practicable. We will work to provide you with updates as more information on a serious incident becomes available to us. When an emergency occurs that will generate extensive media coverage, the following procedures will be put in place:
The early minutes of an emergency situation are dedicated to the emergency response. Once known, a designated spokesperson from Triangle Transit will endeavor to provide the following information:
- Date and time of incident
- Type of Triangle Transit vehicle and number of persons on the vehicle (if confirmed)
- General description of incident
- Effect on Triangle Transit operations
At the site of a serious incident, media access and movement may be restricted by law enforcement or medical personnel to allow a safe and orderly response.
If the incident warrants, the Communications Office may distribute an advisory designating a media staging area. Media identification will be required for access to the area and/or to the incident site. A representative will be located at the staging area to assist media.
In the event of a serious incident, media can reach the Communications Office (919) 485-7434 during regular business hours (9:00 AM to 6:00 PM). After hours on weekdays or on weekends, media may call Triangle Transit Customer Service (919) 485-RIDE and ask the Customer Service representative to get in contact with the Communications staffer on call.
For emergencies or events taking place on our property, but not related to Triangle Transits operations, the Communications Office will endeavor to assist that agency with the dissemination of information as necessary.
In some cases, the formal report will be filed by public service agency such as law enforcement, fire, or EMS. Triangle Transit’s internal investigation may take days or even weeks. Media may be directed to obtain a copy of the report from law enforcement, fire or EMS as part of their information gathering.
We welcome you to observe the meetings of our Board of Trustees and their committee meetings that are open to the public. You may film and/or record these meetings. We will gladly assist you with placement of cameras and microphones as needed.
Public meetings are listed on our Web site under the Board of Trustees page, where you can find information about upcoming board meetings, details about board meeting agendas and an archive of past meetings.
For non-media issues, please call Triangle Transit at 919-485-RIDE (7433)